Existing Users

Existing hearing aid users should engage in regular hearing care services from Mass Audiology hearing care professionals to keep their hearing devices in the best working condition possible. There are a few simple ways to do so including regular check-ups and our free ongoing service program.

We offer many hearing care services, hearing aid repair, and  helpful suggestions to make sure that your hearing care continues to provide you with better hearing. Existing hearing aid users are welcome to schedule regular check-ups even if their hearing aid was not purchased through Mass Audiology. Let Mass Audiology, the Hearing People, keep your hearing in tip top condition.

The importance of regular hearing check-ups

Mass Audiology is committed to your hearing care. Our hearing care services include free hearing tests, hearing aid cleanings, and any adjustments to your hearing aid, which are essential for optimum hearing aid performance. Remember, it’s important to have your hearing tested at least once every year. We’re happy to provide this free service even if you did not obtain your hearing aid instrument through the hearing professionals at Mass Audiology.

Mass Audiology offers free hearing consultations at any of our numerous audiology clinic locations. One of our experienced hearing care professionals will conduct the hearing test, advise if there’s been any significant change in your hearing, and answer any questions or concerns you may have about your hearing care. Contact us today!


Free ongoing service program

Our hearing evaluation and consultation services are provided free of charge. Should you wish to obtain your hearing aid from us, we will also provide you with complimentary aftercare for the lifespan of your hearing aid. Contact us today to talk with our hearing professionals about how to improve your quality of life by purchasing your hearing aid from Mass Audiology.

Care and service of your hearing device

Our hearing care services do not stop when you purchase a hearing aid from us. We want you to get the most benefit out of your newly regained hearing. Members of our trained staff are always on hand to offer hearing aid assistance and advice. Below we have listed a few helpful suggestions on how to keep your hearing aid in prime working condition.

In-the-ear (ITE) hearing aid maintenance:

To keep your instrument clean, wipe gently with a soft tissue and brush carefully using the brush which was provided with your new aid. Remove wax build-up using a cleaning loop and spray wax remover. Never use water or any other kind of cleaning materials as those may damage the device. Use care when handling the tubing at the opening of the sound outlet. If it’s pulled out, your hearing aid may require repairs.

Behind-the-ear (BTE) hearing aid maintenance:

Some signs that the tubing and mold may need cleaning or wax build-up removal, may include your need to use higher volume levels, or the aid appearing ‘dead’. Keep the molds free of wax, as wax may prevent the hearing aid from functioning properly.



Our aftercare program includes:

  • Customer Care Plan (Extended Guarantee)
  • Affordable Hearing Aid Battery Sales
  • Customer Satisfaction Surveys
  • Service Records

We keep our patients updated and informed of any developments in hearing care and are always on hand to offer additional help and advice whenever required.Please do not hesitate to call us with any questions or concerns you may have regarding your hearing aid or hearing aid repairs.


Hearing Aid Repairs

At Mass Audiology we work with whichever make or model hearing aid you have purchased and provide a convenient repair service, should you encounter any technical difficulties with your model hearing aid. We are very much aware of your need to have your repaired instruments back to you as quickly as possible, and as such will always ensure that yours will be returned to you without any delay.

Hearing Aid Upgrades

Hearing aid technology moves at such a pace that it is not always easy for anyone to keep abreast of the latest developments. While we appreciate the investment you may have made in your current hearing aid system, we will always stay in touch to keep you informed about the latest technology. We find that many of our patients want to always have the ‘latest and greatest’ in hearing aid instruments.

Hearing Aid Batteries

Battery life depends on the quality of the battery, type of hearing aid, to what extent it is utilized and average volume levels. A depleted battery should be removed immediately. On most hearing aid models, once the battery power gets low, you may hear a series of short beeps which is your indication that the battery should be replaced.

We supply only top-quality hearing aid batteries. Because we buy stock in bulk we are able to offer generous discounts in comparison with other providers. It is a good idea to keep plenty of spare hearing batteries on hand.

Benefits of wearing two hearing instruments (Binaural fit)

When one ear hears slightly better than the other, we learn to favor that ear. It can cause the illusion that “the good ear” has normal hearing when in fact it does not. Most types of hearing loss affect both ears almost equally.

The advantages of wearing two hearing devices are well-established – they include:

  • Ability to locate sounds: Balanced hearing is a fundamental part of sensing where sounds emanate from.
  • Sound recognition: The brain needs to compare and contrast loudness, pitch and the timing of sounds, utilizing both ears to process sound accurately.
  • Wider hearing range: Sound can be heard from a further distance. A voice that’s barely heard at 10 feet with one ear can be heard from up to 40 feet with two ears.
  • Speech understanding: Utilizing both ears in tandem, allows your central nervous system to better identify and focus on human speech.
  • Sound quality: Two hearing devices generally require less volume than one. This results in less distortion and better reproduction of sound.
  • Keeps both ears active: When only one hearing aid is worn, the unaided ear tends to lose its ability to hear and understand over time.
  • Less demanding: The combination of improvements has an overall effect of an easier and more enjoyable listening experience.


Improving Communication

To get the most out of your hearing instrument and further improve communication, try the following techniques:

  • Use your options: Your hearing device may have a telephone switch, direct audio input adaptor, or other features. Be sure you know how and when to use them.
  • Be involved: The more you participate and engage yourself, the easier it is to follow the conversation. Ask for clarification when necessary – the confusion may not be related to your hearing.
  • Inquire: Cinemas, theatres, and auditoriums may have assistive listening devices available.
  • Reduce other noises: When conversation is the priority, create an optimal setting. Turn down the music/TV; close windows and doors or find a quieter place to talk.
  • Slower, not louder: It’s usually more helpful if people speak slower rather than louder, let them know.
  • Keep eye contact: Visual cues such as facial expressions and lip movements do a lot to help us understand speech.
  • Ask for help: If you feel that your hearing instrument may not be operating optimally, let us know. Modern hearing devices can be programmed and adjusted to suit your listening needs.




For most people, connectivity is a part of modern life – in business, in social situations and with family. Wireless connection to a variety of modern communication and entertainment devices has transformed the way people conduct life’s everyday activities. For people with hearing loss however, easy access to the attractive world of modern “connectivity” has been out of reach.

Our newest hearing instruments open an exciting world of wireless freedom to people with mild to severe-to-profound hearing loss. Our devices take the benefits of the popular connect family device to the next level with intuitive and easy-to-use wireless connectivity for a closer-to-natural listening experience.

Let us improve your hearing ability. Contact Mass Audiology for hearing care services including hearing aid repair services. We offer many locations throughout Massachusetts, Maine, Connecticut, New Hampshire, or Rhode Island. Call 1-866-536-4327 ext. 500 to schedule an appointment or ask any questions you may have.

At Mass Audiology we work with whichever make or model hearing aid you have purchased and provide a convenient repair service, should you encounter any technical difficulties with your model hearing aid. We are very much aware of your need to have your repaired instruments back to you as quickly as possible, and as such will always ensure that yours will be returned to you without undue delay.

Last Updated: Dec 28, 2012